For all updates and resources on CARM, visit:

and)CARM RELEASE 1 – CLIENT PORTAL – May 25, 2021



Dear Valued Client,

The CBSA’s ‘go live’ date for CARM Release 1 – CARM Client Portal has been scheduled for Tuesday, May 25th, 2021 (barring no unexpected delays).

CARM is a multi-year initiative that improves the way CBSA assesses, collects, manages, and reports on import revenue and trade information. It simplifies processes and expands opportunities for the commercial trade community to interact electronically with CBSA.

CARM changes the way in which importers will see their accounting records.

Onboarding to the CARM Client Portal

The CARM Client Portal is a self-service tool to facilitate accounting and revenue management processes with the CBSA. Once the Client Portal goes live, custom brokers, trade consultants, and importers will be able to register, view, and verify their client and finance information.

Although Importers can register at any time after the Client Portal is available, Customs has advised that there will be a focus in the first month or two to onboard Customs Brokers first. This is to enable Importers to delegate authorities to their customs broker through the Client Portal.

The Canadian Society of Customs Brokers, who is working directly with the CBSA during this transition and onboarding period, has created a CARM Registration Presentation outlining the process, but here are the key steps.

Key steps for CARM Registration

1. Obtain a business number (BN) and import-export number (RM) through the Canada Revenue Agency (if you don’t already have them).

2. Login via a Sign-In Partner or GCKey, and Create an Individual User Portal Account.

If you would like to use a GCKey to login to the portal, apply for the GCKey well in advance. It can take 2-3 weeks to receive your access code by mail.

3. Link User Account with Business Account.

Note: The role of Business Account Manager (BAM) is automatically given to the first individual who links their user account to the Business Account. Who should be the BAM? See CARM Client Portal: Frequently Asked Questions on our CARM page:

4. As the Business Account Manager (BAM), grant access to Employees and/or Representatives.

You are now set up to conduct business with the CBSA on the CARM Client Portal.

The website url to register and access the CARM Client Portal will be available on the CBSA website on May 25, 2021

For more resources and regular updates on CARM, please visit our website at

You can also contact our in-house CARM Team by email at:


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