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CARM | CBSA Assessment and revenue management

The CBSA Assessment and Revenue Management (CARM) project is a multi-year initiative that will transform the collection of duties and taxes for goods imported into Canada. Through CARM, the CBSA (Canada Border Services Agency) will modernize and streamline the process of importing commercial goods into Canada.


CARM Release 0: January 2021

The existing ARL system will be moved from its current data centre configuration to the more robust SAP S4/HANA system. External users of the system will not experience any change. Importers’ Daily Notices may be delayed a few days during the implementation of Release 0 for Electronic Data Interchange (EDI) clients.

CARM Release 1: 

Release 1 will launch the CARM Client Portal, a self-service tool to facilitate accounting and revenue management processes with the CBSA.

CARM Release 2: Spring 2022

Release 2 will expand on the functionalities of the CARM Client Portal.

Below are our regular updates to support you through the process.

CARM: Important Information for Importing into Canada

The Canada Border Services Agency (CBSA) is modernizing and streamlining the process of importing commercial goods into Canada. The CBSA Assessment and Revenue Management (CARM) project is a multi-year transformation that will change the way the CBSA operates. Here is the latest update.

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CARM Client Portal: Frequently Asked Questions

What is a BAM? And who should be assigned this role?

The Business Account Manager (BAM) manages the daily customs operations and has full access to all business and program accounts on the CARM Client Portal. They are responsible for approving access requests from either employees or third parties, such as your customs broker, and for assigning user roles for each new user. Business accounts can only be set up by a BAM.

The BAM should be an individual with active involvement in the management of its business account i.e. manages employee access, manages third party service providers, manages business and program accounts information.

The role of BAM is automatically given to the individual who links their user account to their business when completing the registration process.

It is HIGHLY recommended to set up more than one BAM with complete management access to cover any absences, and to share in the administration of your business account(s).


Contact our CARM team through the form below. ↓

Have a question? We're here for you 24/7. Call us: 604.278.3551

Head Office

2060-5200 Miller Road, Richmond, BC  V7B 1L1

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